BEFORE USING OUR SITES AND SERVICES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy applies to Kasadel Software Corporation, operating as ServQuik Technologies ("Company"), and governs the collection, use, and disclosure of personal information through our websites, including the AI Review Reply dashboard and associated Services ("Sites" and "Services"). By registering for and using our AI Review Reply dashboard, and/or visiting our Sites, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Sites or Services.

1. Information We Collect

We collect personal information when you register and log into the AI Review Reply dashboard, including your name, email address, and any additional info you provide. We also collect usage data: IP address, browser type, pages visited, and interactions within AI Review Reply.

2. Google OAuth and Google Business Profile Data Usage

To provide the AI Review Reply service, we integrate with your Google Business Profile using Google OAuth. This integration requires your explicit authorization to access your business reviews. The scope requested is:

• https://www.googleapis.com/auth/business.manage

Use of Business Profile Data:
We use the accessed review data solely to generate and send AI-powered responses via AI Review Reply. Reviews are processed in real time and are not stored beyond what is necessary for generating responses, unless required for service functionality. We do not share, sell, or disclose your review data to any third parties outside of providing this service.

You can revoke Google OAuth permissions at any time via your Google Account settings or by contacting us.

3. How We Use Your Information

We use collected information to:

• Operate, maintain, and improve the AI Review Reply dashboard and Sites
• Provide customer support
• Personalize your experience
• Send service updates or promotional offers (with consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share it in limited circumstances:

• Service providers, under confidentiality
• Legal compliance or enforcement
• Protection of rights or safety
• Business transfers (e.g., mergers or acquisitions)

Your data may be stored or processed outside of Canada, subject to applicable laws.

5. Data Retention and Deletion

• Review Data: All accessed review content is processed in real time and not retained beyond functional necessity.
• Account Data: Deleting your account will result in the deletion or anonymization of your personal information within a reasonable timeframe unless retention is legally required.
• User Requests: You may request data deletion at any time by contacting us; we will comply promptly.

6. Compliance with Google API Services User Data Policy

Our use of information obtained from Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements:

• We only access, use, and store review data to provide the core functionality of AI Review Reply.
• We do not use review data for advertising purposes.
• Human access to review data is limited to explicit consent situations, necessary for security or complying with law, or aggregated/anonymized internal operations.

For more information on Google’s policies, visit: Google API Services User Data Policy

7. Security of Information

We implement physical, technical, and administrative safeguards to protect your information. Access is limited to authorized personnel on a need-to-know basis.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control preferences via browser settings, but disabling them may affect functionality.

9. Protection of Children

Our Services are not intended for minors under 13, and we do not knowingly collect their personal information.

10. Your Rights and Choices

You may access, correct, or delete your personal information via your dashboard or by contacting us. You may also opt out of marketing communications at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised date. Continued use of our Services post-update constitutes acceptance of changes.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:
privacy@servquik.com

By registering for and using our AI Review Reply dashboard and Sites, you agree to this Privacy Policy and our terms of use.