AI VOICE & CHAT. SET UP AND MANAGED BY ServQuik.
Your number.
A better hello.
A team with
more time.
Help callers and website visitors while your team is busy. Answer questions, capture inquiries, and connect callers to an available person.
Choose Voice, Chat, or both. On their own or in a growth plan.
Your team first.
We’re your backup.
You stay with your customer.
Your team gets the message.
Your team rests.
We take the message.
Questions answered. Inquiry captured.
Ready for your team’s next working day.
A helpful answer.
Then a real conversation.
No one available?
Take a message and alert your team.
Illustrative routing. Ring timing and schedules depend on your phone provider and agreed setup.
YOUR CURRENT PHONE NUMBER CAN STAY RIGHT WHERE IT IS
Keep your landline.
Let forwarding do the rest.
Customers dial the number they already know. Your phone provider forwards the call to your ServQuik receptionist when you want help.
Your staff gets the first chance.
Your staff switches off.
Often, you can start with forwarding without moving your number to another provider. We check your provider’s options and configure the ring delay and schedule available to your business.
YES, CALLERS CAN SPEAK TO YOUR TEAM
From AI help
to a live person.
When a caller needs your team, ServQuik can transfer the live call to the right department’s office phone or designated mobile.
- Route to Sales, Support, Reception or another department
- Follow your business hours, timezone and availability rules
- Take a message and send an alert when staff are unavailable
Your team stays in control of when and where calls are transferred.
“Can I speak to Support?”
THE SAME HELPFUL EXPERIENCE, ON YOUR WEBSITE
Turn “just a question”
into a useful inquiry.
Help the visitor who is interested but needs an answer. Chat can explain your services, look up products through supported connections, and guide visitors to a quote or booking inquiry.
- Answers using your approved business information
- Relevant catalogue details from connected systems
- Customer details, a summary, and email or SMS team alerts
Phone calls can transfer live. Website chat sends the customer’s context to your team for follow-up.
Your next customer
is right here.
Illustrative chat. Available lookups depend on your connected systems.
YOUR CALL & MESSAGE DASHBOARD
Every inquiry has a story.
Give your team the whole picture.
Calls and website chats become readable inquiries in one shared register. See who needs help, what they asked, and what your team should do next.
Your inquiry registerCalls & website messagesA prospective customer asked about a consultation. Their contact details and preferred callback time are ready for the team.
Example records only. Your register, fields and notifications are configured for your business.
Know what happened
A useful summary, contact details and conversation context. No piecing together scattered messages.
Keep follow-up moving
Your staff manages the status and notes, so the next action stays visible.
Get the right people notified
Configured email or SMS alerts let your team know when an inquiry needs attention.
MORE THAN A STATIC FAQ
Your business information.
At the moment it’s needed.
Voice and Chat can use your services, locations, hours and approved answers. Supported connections let them look up relevant catalogue information from your existing systems.
We assess the data, access and useful lookup scope before setup.
Shopify
WooCommerce
WordPress
Square
WixMANAGED SETUP. A COMPLETE HANDOFF.
We connect it.
Then we test the whole journey.
- 01
Know your business
Services, tone, hours, timezone, contact details and common questions.
- 02
Set the routing rules
Forwarding, live transfers, messages, catalogue lookups and team alerts.
- 03
Test with your team
Follow a real inquiry from the first hello through to the right person.
BEFORE YOU GET STARTED
A few practical
answers.
Do I have to move my landline number?
Usually, forwarding lets you start without porting your existing number. We check your phone provider’s forwarding options first. A number transfer can be considered separately if that suits your business.
Can staff answer first, with AI as the backup?
Yes, where your provider supports conditional forwarding. A common setup is to ring your team first and forward unanswered calls after a short delay—for example, around three rings. Full forwarding after hours can send calls directly to ServQuik. Available timing and schedules depend on your provider.
Can the receptionist transfer a live call to a mobile?
Yes. We can configure live transfers to an agreed office phone or mobile, following department routing and staff availability rules. When staff are unavailable, the receptionist can take a message and notify your team.
Can I choose Voice, Chat, or both?
Yes. Each can be quoted on its own, combined with other services, or included in a managed growth plan. We recommend the setup that fits your inquiry workflow.
A PRACTICAL PLACE TO START
Give your next customer a better hello.
Tell us about your phone line, your website and how your team handles inquiries. We will put together the right setup for your business.